SHIPPING & RETURNS POLICY

Last updated July 27, 2023

 

 

This Shipping & Returns Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: tchenz.com/terms-and-conditions.

 

Please carefully review our Shipping & Returns Policy when purchasing our products. This policy will apply to any order you place with us.

 

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

 

FREE SHIPPING

 

We offer free Standard shipping on all orders inside the United States.

 

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer worldwide shipping. Free Standard shipping is not valid on international orders. For international shipping we charge a $5 flat rate.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

 

RETURNS AND REFUNDS

 

Since our products are made to order, unless the items arrive damaged we can not offer returns and refunds. Customers can not exercise their right of withdrawal on orders regarding custom-made products or not prefabricated products, manufactured according to a specific customer’s choice (the law specifies that the right of withdrawal cannot be exercised on “custom-made or clearly customizable products“).

If you have problems with your order, please, don't hesitate to contact us. We will be happy to do everything in our power to provide you the best experience possible.

 

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us visiting tchenz.com/contact.